Power Struggle

When our microwave tired out we looked for another small unit. Finding something small that still has enough power to act like a microwave is not easy. We settled on one at Macy's and when the salesman said, " Free delivery," we said, " Sure."

Several days later the unit arrived via UPS. I noted that the box did not have the usual stickers -- HANDLE WITH CARE or FRAGILE. After taking the microwave box out of the shipping box, turning it on the side, and sliding the unit out -- we discovered that the microwave door was dented.

Minor issue.

Just call service and return the item. That's when the fun began. It's been a comedy of errors resulting in the box sitting in our living room all packed and ready. Macy's said one thing, UPS said another. A time was set for a pick-up, but nobody showed up. Another call, one of about a dozen to the service department.

It's all about a piece of paper that Macy's says UPS will supply and the people at UPS said " No." It seems that they don't supply return labels. According to the last call this evening a truce has been brokered and they will pick up the package on Tuesday.

We'll see.