" Can I help you?"
We have a white elephant in the living room. A twenty- five pound microwave with a dented door waits patiently for UPS. She's been cooling her heels for three weeks.
Macy's, according to the manager of their service department, contacted UPS and arranged to have them pick up the item. One sticking point is a label that is to be brought by UPS. Without the label the box remains close to the front door.
UPS said that Macy's should provide the label while Macy's thought that the task of getting a label to us belonged to UPS. Twice a pick up time was selected and twice we remained the jilted lovers.
After waiting for several hours we call UPS and ask if we're scheduled. They ask us for a tracking number which we don't have and they can't answer the question.
Again we call Macy's and they are befuddled. But this evening we learned something new. Recently a new manager was assigned to oversee the department and set it on the right track.
Are we caught in a Catch-22? There's a moral here-- somewhere. Am I learning patience?
Macy's, according to the manager of their service department, contacted UPS and arranged to have them pick up the item. One sticking point is a label that is to be brought by UPS. Without the label the box remains close to the front door.
UPS said that Macy's should provide the label while Macy's thought that the task of getting a label to us belonged to UPS. Twice a pick up time was selected and twice we remained the jilted lovers.
After waiting for several hours we call UPS and ask if we're scheduled. They ask us for a tracking number which we don't have and they can't answer the question.
Again we call Macy's and they are befuddled. But this evening we learned something new. Recently a new manager was assigned to oversee the department and set it on the right track.
Are we caught in a Catch-22? There's a moral here-- somewhere. Am I learning patience?
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